Food Delivery

Food Delivery Industry – Overview

The restaurant industry is changing. The day of the food delivery service has arrived, and it’s here to stay with a vast array of new platforms that offer customers an alternative way to order their favourite dishes on-demand in minutes.

Current State of the Food Delivery Industry

Until recently, food delivery was only possible with a call to the restaurant, but today it has been fully automated and accessible with one click. Currently, there are third-party platforms that are solely dedicated to delivery services. These services provide people with more choices and exotic food preferences.

Restaurants are innovating how they utilise technology in every step, from ordering and catering for large events or parties to serving the customer at home via online apps like UberEats, Justeat and Deliveroo.

As technology takes over the food delivery industry, it swiftly reshapes the restaurant sector.

The rapid development of new technologies and payment methods has allowed for a paradigm shift in the food delivery industry. The rise in online delivery systems is consistent with this trend, but it also shows that people are becoming more health-conscious. It seems like the end goal will be an entirely frictionless system where consumers won’t have to walk into a store or wait at home to receive their orders. Everything will be delivered directly from its point of origin without picking up anything along the way.

Moreover, the amplified demand suggests that the foreseeable future of the food delivery industry is not here to change anytime soon.

Presently there are two types of players in the market – traditional food services and new delivery services. The conventional model connects orders to the restaurant, and the restaurant handles the delivery service. On the other hand, third-party delivery services provide food delivery for restaurants that do not have delivery facilities. The former charges no additional cost from the customer, but the latter takes a small fee for the delivery. Both have attracted impressive investments and successfully operated in the digital platform for decades.

The transparency of digital experience and the 30 minute food preparation time has also increased the number of people who opt for online food delivery services. The growth itself proposes that the digital experience meets customer expectations, and more people are willing to optimise it by downloading applications. Hence, restaurants modify the sector with better innovative ideas to serve customers better.

As the food delivery industry grows, it has become easier for restaurants of all sizes and types to expand their business through online marketing. This can be done by using a website or social media accounts to promote themselves. The demand for catering companies is increasing due not only to smaller businesses but enterprise-scale corporations as well. This has led the industry into more complex realms. Various electronic devices such as tablets are used alongside company vehicles already equipped with GPS systems that make deliveries faster than ever before since they don’t have any required paperwork anymore.

The next step within the food delivery space would be investing heavily into digital channels so that one’s customers could view menus, place orders and find out what events were happening while on your website.

This means bringing new opportunities where people who want a quick meal can now get it without coming near you. In addition, those looking at healthier options will see how many calories there are in each dish. For example, traditionally, when ordering pizza online, these numbers have been hard to determine based on paper menu cards alone.


Massive restaurant shutdowns worldwide are changing the pace of the food delivery industry. Increasing safety concerns with the Coronavirus outbreak has caused futuristic restaurants to emerge. This food delivery industry is constantly evolving and adapting to the needs of its consumers. This service industry has become an essential part of consumer life, especially in urban areas.